Many people across the country are facing issues this year with Christmas presents. Not the unwanted tie or pair of socks, but actually, the delivery of them. Some people across the UK are having parcels go missing, turn up bashed or simply turning up too late.

Jasmine Birtles of MoneyMagpie and Martin Bysh CEO and Founder of Huboo have teamed up to present a new Huboo consumer report. It reveals that the majority of consumers think many retailers have more work to do.

The report found that almost all (85%) of consumers have bought Christmas presents online this year, citing speed of delivery and the appeal of doing shopping in their own time as the two key reasons; good news for eCommerce retailers.

However, more than half of consumers (54%) have had a bad delivery experience with parcels arriving late or even damaged. The maximum most people are willing to wait for a product is four days, with 14% expecting it within 48 hours. As a direct result, nearly a third (28%) of consumers have decided to not buy from that company again, regardless of the fact of the bad delivery was not directly their fault.

In fact, half (52%) of consumers think that high street retailers were not doing enough to compete with online pre the pandemic. The same number (52%) think that retailers need to do more in terms of dealing with delivery workarounds during the pandemic. Additionally, 54% would spend more with smaller, independent retailers and businesses if they were more convenient and offered quicker delivery.

Clearly this situation presents significant challenges for businesses aiming to satisfy customer demands.

Jasmine Birtles is a TV and radio presenter, director of three companies, author of 38 books, money expert, techlash exponent and stand-up comedian (yes really), Jasmine has run things her way for the whole of her career.

She’s had a portfolio career since before it was fashionable and now she even trains people in how to have one themselves. Her workshop ‘How to be your own brand’, which teaches people the secrets of successful careers, is popular with employees and freelancers alike.

She is also the founder and editor of the country’s best-known money-making website MoneyMagpie.com which is the go-to site for information and help on making, as well as saving, money day-to-day.

Martin Bysh is CEO of Huboo a South Gloucestershire-based e-commerce and fulfilment business which has seen massive growth recently. In fact they have just created more than 100 jobs after “extraordinary” growth during the coronavirus pandemic.

Huboo has expanded from two employees, 60 clients and £20,000 in monthly recurring revenues just 18 months ago, to 120 employees, more than 500 clients and £800,000 this year.

Jasmine and Martin talked us through the research and offered some timely advice to SOUTH WALES LIFE.

If you’d like to know about the research and the work of Huboo, just go here, HUBOO.

As for Jasmine, there is plenty to see if you have a browse through her site, including links to all her books. JASMINE BIRTLE